Policies and procedures are a link between your salon’s vision and its day to day operations.

Well written policies and procedures allow team members to understand their contribution and responsibilities within predefined limits.

When your salon has robust policies and procedures it allows management to guide operations without constant management intervention.

A policy is typically described as a principle or rule to guide decisions and achieve rational outcomes. The term is not normally used to denote what is actually done; this is normally referred to as either procedure.

A procedure is a document written to support a “Policy “. A Procedure is designed to describe Who, What, Where, When, and Why by means of establishing accountability in support of the implementation of a “policy”.

I want you to look at your salon like it is a house.

When a house is built to be structurally sound it needs studs (think of these studs as your salon policies.) Now to ensure that the studs can withstand the pressure the builders will insert dwangs (think of the dwangs as your salon’s procedures) between each stud.

The dwangs give added strength, support to the studs.

In order for your salon to be structural sound, it needs to have a policy without that there is nothing holding your salon up. Without the dwangs, there are no procedures to give your policy extra strength and support.

 

THE BENEFITS OF HAVING POLICIES AND PROCEDURES

Policies and Procedures set clear expectations for your team members while making your job easier.

Policies and Procedures support the employment agreements you have with your team members and ensures you and your team know exactly what will happen if and when a problem arises.

Policies and procedures help drive the behavior you want and are a great tool in managing your team members.

Policies and procedures work alongside your employment agreements to ensure both parties are clear on the expectations and obligations.

Policies and procedures are a link between your salon’s vision and its day to day operations.

Well written policies and procedures allow team members to understand their contribution and responsibilities within predefined limits.

When your salon has robust policies and procedures it allows management to guide operations without constant management intervention.

This is one of my favorite benefits is that you begin managing policy and stop managing people.

 

 

 

 

 

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