As a salon owner creating a positive team culture is super important to the growth of your salon.
You want to create an environment where your team members are not afraid of providing feedback, however, are appreciative of receiving it as well.
Let’s talk about the Emotional Piggy Bank…..
When it comes to improving and maintaining your working environment relationships with others, the Emotional Bank Account is a very powerful tool for the development of interpersonal relationships.
If you’ve never heard of this, it basically means that anyone with whom we have a relationship with, whether it be our co-workers, family, and friends: we maintain a personal “emotional” bank account with them.
This account begins with a neutral balance. And just as with any bank account, we can make withdrawals.
However, instead of dealing with units of monetary value, we deal with emotional units.
The emotional units are centered on trust. When we make emotional deposits into someone’s bank account, their fondness, trust, and confidence in us grow.
As a result, our relationship develops and grows. If we can keep a positive reserve in our relationships, by making regular deposits, there will be greater tolerance for our mistakes and we’ll enjoy open communication with that person.
On the contrary, when we make withdrawals and our balance becomes low or even overdrawn, bitterness, mistrust, and discord develop.
If we are to salvage the relationship, we must make a conscious effort to make regular deposits.
To help you create a positive team culture we have developed a Giving and Receiving feedback workbook for you to refer to.
Just click down below and we will have that winging its way to your inbox.